🔹 My Chat Isn't Loading

If a chat isn't loading or responding, try these troubleshooting steps in order:

Step 1: Basic Checks

• Check your internet connection - Make sure you have a stable connection
• Close and reopen the app:
  • On web: Force reload with clear cache (usually Ctrl+Shift+R or Cmd+Shift+R)
  • On mobile: Kill the app completely by swiping it out of your recent apps list, then reopen it

Step 2: "Start Chat" Button Not Working

If you press the "Start Chat" button and nothing happens:

• Update to the latest version - Make sure you're running the most recent version of AICHIKI
• Check your app store for any available updates

Step 3: Reset Local Data

If you're already on the latest version but still having issues:

1. Go to Settings in AICHIKI
2. Look for a button named "Reset Local Data"
3. Tap this button to clear local storage
4. Try starting a chat again

Step 4: Clear App Storage (Mobile)

If resetting local data doesn't work:

1. Go to your device's App Settings or App Info for AICHIKI
2. Find Storage options
3. Tap "Clear Storage" or "Clear Data"
4. Kill the app completely (swipe out of recent apps)
5. Restart the app
6. Log in again with your credentials

Why These Steps Are Needed

Some storage plugins can be very stubborn about not releasing old files, which can cause loading issues. These steps progressively clear more cached data until the problem is resolved.

Still Having Issues?

If none of these steps work, please visit our Contact Support page for assistance. Include which steps you've tried so we can help you more effectively.